Refund policy

At J FRED LUXE, we are committed to providing premium-quality eyewear and exceptional customer service. If you are not completely satisfied with your purchase, please review our Returns and Refund Policy below.

1. RETURNS

We accept returns within 7 days of delivery, provided that:

The item is unused and in its original condition.
The item is returned in its original packaging, including any accessories, cleaning cloths, cases, and documentation.
Proof of purchase is provided.
The product has not been altered, damaged, or fitted with prescription lenses.

J FRED LUXE reserves the right to refuse returns that do not meet these conditions.

2. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

Prescription eyewear or lenses customised to your prescription.
Products purchased during clearance, promotional, or final sale events.
Gift cards.
Items showing signs of wear, misuse, damage, or alteration.
Products returned without original packaging.

3. DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order by emailing:

jfmusic40@gmial.com

Please include:

Your order number
A description of the issue
Clear photographs of the product

Once reviewed and approved, we will arrange a replacement, repair, store credit, or refund where applicable.

4. REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method within 7–14 business days, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to an error on our part or a verified manufacturing defect.

5. EXCHANGES

We offer exchanges for eligible products within 7 days of delivery, subject to stock availability.

Customers are responsible for all shipping costs associated with exchanges unless the item received was defective or incorrect.

6. RETURN SHIPPING

Customers are responsible for the cost of returning products unless:

The product is defective.
The wrong product was supplied.
The product was damaged before delivery.

We recommend using a trackable courier service, as J FRED LUXE cannot be held responsible for returns lost in transit.

7. CANCELLATIONS

Orders may be cancelled before dispatch.

Once an order has been shipped, it will be treated as a return request and will be subject to this Returns & Refund Policy.

8. CONSUMER PROTECTION ACT

Nothing in this policy limits or excludes any rights afforded to consumers under the South African Consumer Protection Act (CPA).

Due to hygiene considerations and the premium nature of our eyewear products, all returned items must be unworn, undamaged, and returned in their original packaging.